Connecticut officials say all of Waterbury’s digitally recorded 911 calls from 2017 have been erased. Authorities say the error was due to a software upgrade that recorded over the calls with new data. There was a backup hard drive for the calls, but police say that was also deleted due to changes with the software.
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The Republican-American reported Saturday thousands of calls were erased from computer hard drives operated by Northwest Communications, a nonprofit that oversees emergency dispatching in the city.
Acting Police Chief Fernando Spagnolo says police discovered the issue in late May when they couldn’t find a call from last year that was connected to a criminal case.
Authorities say the error was due to a software upgrade that recorded over the calls with new data. There was a backup hard drive for the calls, but police say that was also deleted due to changes with the software.
